Support
How can we help?
We usually reply within one working day.
[email protected]Include the email you use in CramBrief and a short description. Screenshots help.Common questions
I didn't get my sign-in code
Check your spam or promotions folder, make sure the email address is spelled correctly, and wait a minute before asking for a new code. Codes expire after a short time.
How do credits work?
A summary or a question uses 1 credit, and voice chat uses 2 credits per minute. Your balance and history are on the Credits tab. Credits you buy don’t expire.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → CramBrief. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → CramBrief. Your plan stays active until the end of the period you’ve paid for.
I bought credits or a plan but don't see them
They usually appear within a few seconds. Pull down on the Credits tab to refresh. If they’re still missing, tap “Restore purchases” on the plans screen, then contact us with your purchase receipt.
A file only shows some of its pages
Each plan reads up to a set number of pages per file (10 on the free trial, 150 on Plus, 500 on Pro). Upgrading opens up the rest of the file.
Can I upload spreadsheets?
Yes. CSV and Excel files (.xlsx and .xls) work, so shop owners can ask questions about their sales records.
How do I delete my account?
Email us from the address on your account and we’ll delete it. This permanently deletes your files, chats and credits. If you have a subscription, cancel it in your store settings too.